Overview
The role of the Exec PA is constantly evolving. Many managers and their colleagues see PA’s and EA’s as an essential functional part of their organisation, they don’t always realise or acknowledge what they do or realise the critical role they play towards the success and profitability of a company.
This 2-day course will facilitate real change in the way you communicate, by helping you develop your role, and understanding how it relates to the pressures on a manager and the business.
The course is perfect for PA’s, Secretaries and Assistants looking to develop their skillset.
Topics Covered
Day One:
Introduction:
- The role of the PA – skills and attributes to excel in the role.
- Making relationships work and developing your network – how to ‘manage your manager.’
- Communication Skills – questioning and listening techniques.
- Assertive communication – communicate effectively and assertively, and how to stay in control when dealing with difficult people.
Day Two:
Re-cap so far:
- Time Management – planning and organizing and how to prioritise tasks.
- Delegation – a 6 step process
- Personal Management – network with the group, the best tools and techniques and resources, time to each share how you do things.
- Decision making and problem solving.
- Create your action plan
