We have a range of different social media courses, all of which can be studied online. In this award, you can choose any four from the range to allow you to build your business social media knowledge.

This one-day seminar is perfect for anyone who feels they or their staff need to obtain a greater understanding of the importance of providing exceptional customer care. During the seminar you will learn more about what customers expect and how best to handle customers if they are dissatisfied with the service they receive.

This seminar is run on a one or two-day basis and takes an in-depth look at the role of the Executive PA and the importance of this role in any organisation. It is most appropriate for those who have recently been promoted to the role of PA or who wish to progress to a more senior level in the future.

This one-day tutor-led seminar is one of our most popular seminars ideal for anyone involved in organising meetings and taking notes at those meetings. You'll learn how to prepare ahead of the meeting, how to take effective minutes and work effectively post-meeting to maximise your effectiveness and help manage your time effectively.

This is a one-day seminar that takes an in-depth look at the vital role of the receptionist and the important contribution they make to the successful and effective running of any business. Speak to your nearest centre for details of the next seminar dates.

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

This one-day tutor-led seminar is perfect for anyone who needs to improve their planning and time management skills. It will give you practical tips to deal with your own or your manager's working day. It will help you effectively plan and confidently prioritise your workload to ensure your own and your manager's objectives are achieved.