This one-day seminar is designed to help you behave more assertively in the workplace to enable you to be more effective in your day-to-day working role. You'll look at how to understand assertive, agressive and passive behaviour patterns, recognising assertive responses and how to incorporate this into your interpersonal communications, how to say 'no' effectively and how to review conflict situations.

Available in our Scottish centres, this one-day seminar is designed to give attendees a new understanding about stress and the affects it can have on you in your day-to-day working life.